Refund Policy

1. Our Commitment

We want you to be completely satisfied with FAQ Chatbot. If you're not happy with our service, we offer a straightforward refund process.

2. 7-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

• You are a first-time subscriber (new customer)
• You request a refund within 7 days of your initial payment
• You have not violated our Terms of Service
• You provide a brief reason for the refund request

2.2 What's Covered

• Starter Plan - First payment only
• Agency Plan - First payment only
• Enterprise Plan (Lifetime) - Full refund within 7 days

3. Non-Refundable Situations

Refunds are NOT available in these cases:

• After the 7-day guarantee period has expired
• For renewal payments (only first payment is covered)
• If your account was terminated for Terms of Service violations
• For partial months (no pro-rated refunds)
• For promotional or discounted subscriptions (50% OFF early bird deals - still eligible for 7-day guarantee)
• If you've been previously refunded for the same plan

4. How to Request a Refund

Step-by-Step Process:

1. Email us: Send a request to support@lumvi.net
2. Subject Line: "Refund Request - [Your Email]"
3. Include:
   • Your account email address
   • Date of payment
   • Plan you purchased (Starter/Pro/Agency)
   • Brief reason for refund (helps us improve)
4. We respond: Within 24-48 hours
5. Refund processed: Within 5-10 business days

5. Refund Processing Time

• Approval: Within 24-48 hours of request
• Bank Transfer: 3-5 business days
• Flutterwave/Card: 5-10 business days
• PayPal: 1-3 business days
• Cryptocurrency: 1-2 business days

Processing times depend on your payment provider and may vary.

6. Account Access After Refund

Once a refund is processed:

• Your paid subscription is downgraded to the Free plan
• You lose access to paid features immediately
• Your data is retained for 30 days in case you change your mind
• You can re-subscribe at any time (no additional refund guarantee)

7. Cancellation vs. Refund

7.1 Cancellation (No Refund)

You can cancel your subscription at any time:

• Go to Dashboard → Settings → Cancel Subscription
• Cancellation takes effect at end of current billing period
• No refund for remaining days in the billing period
• You keep access until the end of the paid period

7.2 Refund (Money Back)

Request a refund within 7 days:

• Email support@lumvi.net with refund request
• Full payment refunded
• Immediate loss of paid features
• Account downgraded to Free plan

8. Promotional/Early Bird Pricing

Our current 50% OFF early bird promotion:

• Still eligible for 7-day money-back guarantee
• Refund amount: The discounted price you paid
• If you re-subscribe later, early bird pricing may no longer be available

9. Chargebacks and Disputes

We prefer to resolve issues directly:

• Contact us before filing a chargeback
• Chargebacks result in immediate account termination
• Chargeback fees may be charged to your account
• We will provide transaction evidence to payment providers

Please email us first - we're happy to help!

10. Technical Issues

If you experience service outages or technical problems:

• Contact support immediately
• We will extend your subscription to compensate for downtime
• Refunds available for extended outages (>48 hours)
• We maintain 99.9% uptime commitment

11. Questions About Refunds

Have questions? We're here to help!

• Email: support@lumvi.net
• Subject: "Refund Policy Question"
• Response Time: Within 24 hours

12. Changes to This Policy

We may update this Refund Policy. Changes will be posted here with an updated date. Material changes will be communicated via email.