Terms and Conditions

1. Acceptance of Terms

By accessing and using the FAQ Chatbot service ("the Service"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.

2. Description of Service

FAQ Chatbot provides an AI-powered chatbot platform that enables businesses to:

• Create and manage multiple chatbot clients
• Configure FAQ responses and lead collection
• Embed chatbots on websites
• Track analytics and conversations
• White-label the chatbot for their own clients

3. User Accounts

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activities.

4. Subscription Plans and Billing

4.1 Plan Types

We offer multiple subscription plans (Free, Solo, Starter, pro, Agency) with different features and limitations. Plan details are available on our pricing page.

4.2 Payment Terms

• Subscription fees are billed monthly in advance
• Payments are processed through our payment providers (Flutterwave, Bank Transfer, or other approved methods)
• All prices are in USD unless otherwise stated
• You are responsible for all applicable taxes

4.3 Refunds

We offer a 7-day money-back guarantee for first-time subscribers. Refund requests must be submitted within 7 days of initial payment. See our Refund Policy for full details.

4.4 Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. No partial refunds are provided for mid-period cancellations.

5. Acceptable Use

You agree NOT to use our Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Harass, abuse, or harm others
• Collect personal information without consent
• Impersonate others or misrepresent your affiliation
• Interfere with or disrupt the Service
• Use the Service for fraudulent purposes

6. Content and Data

6.1 Your Content

You retain all rights to content you upload (FAQs, messages, branding, etc.). By using our Service, you grant us a license to store, process, and display your content as necessary to provide the Service.

6.2 Our Content

All software, design, text, graphics, and other content provided by us remains our intellectual property. You may not copy, modify, or redistribute our content without permission.

6.3 Data Privacy

We collect and process data as described in our Privacy Policy. We implement industry-standard security measures to protect your data.

7. Service Availability

7.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

7.2 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice. We will notify users of significant changes via email.

8. Limitations of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the past 12 months
• We are not responsible for third-party services or integrations

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these terms
• Your violation of any rights of another party
• Content you upload or transmit through the Service

10. Affiliate Program

Our affiliate program allows users to earn commissions by referring new customers. Affiliate terms include:

• 30% commission on referral payments for 12 months
• Commission paid monthly via approved payment methods
• Minimum payout threshold of $50
• We reserve the right to withhold payment for fraudulent referrals

11. Intellectual Property

The FAQ Chatbot name, logo, and all related trademarks are our property. You may not use our branding without written permission, except as necessary to use the Service (e.g., white-labeling features).

12. White-Labeling

Paid plans include white-labeling features that allow you to:

• Customize chatbot appearance with your branding
• Remove "Powered by" attribution (on applicable plans)
• Resell the service to your clients

You may not misrepresent the Service as entirely your own creation or claim ownership of our underlying technology.

13. Termination

Either party may terminate the agreement at any time:

• You may cancel your subscription through your account settings
• We may terminate accounts that violate these terms
• Upon termination, your access to the Service will cease
• We will retain your data for 30 days to allow export

14. Dispute Resolution

Any disputes arising from these terms or your use of the Service shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration as a final resort

15. Governing Law

These terms are governed by the laws of Nigeria. For international users, local consumer protection laws may also apply.

16. Changes to Terms

We may update these terms from time to time. We will notify users of material changes via email at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.

17. Contact Information

For questions about these terms, please contact us:

• Email: support@lumvi.net
• Response Time: Within 48 hours

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and FAQ Chatbot regarding use of the Service.